Delivery Policy & Options

Delivery Policy

Mainland UK

Orders must be placed before 3pm to be eligible for next working day delivery. Our opening hours are 9am – 5.30pm Monday to Friday. Orders placed after 3pm on a Friday will not be dispatched until Monday. There is a minimum packing and delivery charge of £7.80 (inc. VAT) for all orders within mainland UK. This is a DPD next working day service between the hours of 8am – 6pm. We also offer a DPD next working day service by 12pm. This service is available for £10.20 (inc. VAT).

We endeavour to dispatch all items before 3pm on the working day the order is received. All our postage options are marked delivery for the next working day, however DPD do not guarantee next day delivery. Therefore occasionally, due to circumstances beyond our control, orders can take slightly longer to arrive, and we are unable to accept responsibility for lost working time. Therefore, we recommend you allow at least 3 working days for delivery and processing to ensure your goods arrive well in advance of any client appointments. Please note all parcels must be signed for.

If you are worried about your delivery, please give us a call on 01444 414744 or email info@finishingtouchesgroup.com and we will be happy to help.

 

Overseas Charges

Deliveries within Europe and Worldwide are possible and usually arrive within 3-5 working days. Please contact info@finishingtouchesgroup.com for a quote. We will get in touch to discuss the best method for delivery for your area. As a rough guide, expect to pay on a tracked courier service approximately £48.00 (inc. VAT) for European delivery.
As a rough guide, expect to pay on a tracked courier service approximately £70.00 for rest of the world delivery. Please contact FTG for a quote on 01444 414744 or email info@finishingtouchesgroup.com. Please note: Finishing Touches are not liable for any customs charges made in the recipient’s countries. The customer is completely responsible for these charges.

Our Satisfaction Guarantee

In the unlikely event that your order arrives damaged, please email us at info@finishingtouchesgroup.com immediately so that we can arrange an exchange at your convenience.

Most of our products are sterile, for use in a cosmedic setting. Any returns must be unused and returned to us in a saleable condition, in the original packaging with all safety seals intact. You must return items within 14 days of receipt to the address below where we will gladly offer you a refund, exchange or credit note. All pigments are non-returnable and non-refundable unless the bottle seal is uncompromised.

PLEASE NOTE WE CANNOT OFFER A REFUND VIA CHEQUE. Please wrap the items securely and use insured registered delivery, keeping the receipt in case of damage in transit. Finishing Touches cannot accept liability for goods lost or damaged in transport. Return to:

Finishing Touches Group
6 Bridge Road Business Park

Bridge Road
Haywards Heath

West Sussex

RH16 1TX

All overseas orders will be refunded in sterling. Finishing Touches cannot be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result. We would ask our customers to consider this before placing any overseas orders.